Five Questions to Ask an Industrial Equipment Vendor Before Hiring One

roto flate product painted blue

Questions are the beginning of conversations. Here at Roto-Disc, we believe questions are how we get to the bottom of your most challenging problems. In today’s blog, we talk about five questions you should ask your industrial equipment supplier before hiring one.

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What is your expertise?

You can’t afford to hire an industrial equipment supplier that isn’t an expert. Your products are on the line. Roto-Disc has been around since 1984, and we have top engineers on staff. We custom-design and manufacture valves, airlocks, and diverters for dry and slurry material handling. When you hire Roto-Disc, you’ve got a team of experts backing you up.

Can you build to my specifications?

Your equipment has unique requirements, and the industrial valves you need must meet those precise specifications. That’s all we do at Roto-Disc. Our custom-made valves will work to your exact specifications. And you won’t see any surprises in the quote we give you. Everything is there, down to the last bolt, so your order and the quote match.

Who do I call with questions?

Roto-Disc has various teams put together to solve multiple problems. We’ll assign one point of contact to your team, and that person will be the person you call or email with questions. Before, during, and after the manufacturing process and installation, you can contact us any time. Roto-Disc is all about developing long-lasting relationships with our customers. Excellent customer service is part of that promise.

Can you train our employees?

Any company that doesn’t offer factory training for your staff isn’t doing their job right. Our staff can teach your team the ins and outs of your new industrial valve as part of the deliverables.

What testing do you provide?

Every industrial equipment manufacturer should test what they sell, not only as a standard practice but also under working conditions. We thoroughly test each industrial valve before it leaves our facility. 

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Talk to Roto-Disc for Custom Industrial Valves

Do you need a team of experienced industrial valve engineers on your side? Contact Roto-Disc or call (513) 871-2600 for more information on how we can improve your industrial equipment with custom-designed valves, airlocks, or diverters.